Hey, I’m Bill. I design digital products with a strong opinion and a soft touch.
I care about clear thinking, clever systems, and making tools feel just a little more human.
You’ll usually find me deep in Figma, untangling flows, or asking “wait… but what’s the actual problem?”
Agent-Centered Design
Agent-Centered Design
Transforming Live Chat for Better Business Outcomes
Proof in Pictures
Proof in Pictures
How Redesigning Tagging Elevated Accessibility Data Quality